Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Guarantee

  • Every support request you send to us will be attended to within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires further assistance from a system administrator, we will forward it and leave a note to let you know that your matter is being examined. If you take advantage of our Managed Services package, any of the tasks included there will be completed at a time that is convenient for you.

  • Top quality support service

  • An Exceptional Help Desk Support Service

  • We will be at your disposal twenty–four–seven to reply to any questions that you may have connected to our Online Control Panel or any of the applications that we have installed for you on the dedicated hosting server. In case you also require help tackling server administration procedures, take a glance at our Managed Services package, which includes data backup disk space, OS updates every week, server monitoring and restarting services, as well as problem troubleshooting and installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel was pre–installed for every dedicated server. Among its functions is a rather time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. The majority of how–to articles also video versions that show all the operations that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Online Control Panel.