If you’ve ordered a hosting package and you have some inquiries relating to a particular feature/function, or in case you have run into some obstacle and you need assistance, you should be able to contact the respective customer service team. All web hosting providers deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, due to the fact that the easiest way to fix an issue most often is to submit a ticket. This kind of correspondence makes the responses exchanged by both sides easy to track and allows the support team members to escalate the problem in case, for instance, an admin has to step in. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you have to use no less than 2 different accounts to get in touch with the support team and to actually manage the hosting space. Non-stop logging in and out of different accounts can sometimes be a headache, not to mention the fact that it takes quite a while for most hosting providers to process the tickets themselves.

Integrated Ticketing System in Cloud Hosting

In stark contrast with what you may find with many other hosting providers, the support ticket system that we are using with our cloud hosting is part of the Hepsia Control Panel, which is included with all web hosting accounts. You will not have to memorize several logon names and passwords, since you will be able to manage both your tickets and the hosting account itself from a single place. So, in case you have an inquiry or encounter an obstacle, you can get in touch with our technical support staff representatives instantaneously. Our ticketing system includes a smart search functionality. This suggests that even in case you have sent a myriad of tickets through the years, you will be able to track down the one that you need effortlessly. Plus, you can read knowledge base recommendations for troubleshooting commonly confronted problems.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with one objective in mind – that you should be able to manage everything associated with your semi-dedicated server account in one single place and the support tickets are not an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or come across an issue, you can get in touch with our support team representatives instantaneously without having to use an entirely different system. You can browse your web files or check a variety of settings in your account while submitting a new ticket or reading the answer to an old one. In case you have loads of tickets and you want to find a given one, you can resort to the clever search box, which is available in the Help section. We guarantee that you will get an answer in less than one hour regardless of the nature of your inquiry or problem.